Internal Sales Representative - Border Hardwood

31 January 2020

Border Hardwood is a 4th generation, family owned, leading European Oak importer and Timber Merchant, based in Shropshire. Delivering 20% year on year growth, Border Hardwood is continually developing and adapting to further cement ourselves at the forefront of the European Oak market.

We are offering a rare opportunity to join a passionate and supportive sales team where a day is never the same! If you enjoy the buzz of a sales office, like the challenge of problem solving and take pride in delivering exceptional customer service then this will be ideal for you.

Summary Of Role

  • Professionally price and process quotes from new and existing customers by phone, email and in person.
  • Use your first-class customer service skills to ensure that all orders are taken and processed to the highest standard and customers’ needs are met.
  • Work within the wider team to ensure high standards are met and any help and advice is available from the production team through to the transport department.

Key Responsibilities

  • Accept and process incoming quotes and orders from both account and first-time customers.
  • Calculate timber volumes and prices.
  • Input quotes and orders on bespoke ordering system.
  • Pro-actively initiate telesales and future customer contact.
  • Continually develop product and timber knowledge
  • Accurately follow and implement all paperwork, record keeping and administration procedures.

Are You?

  • Self-motivated and sales driven
  • Able to demonstrate excellent customer services
  • Someone who enjoys challenging themselves to develop new contacts and customer relationships.
  • Articulate and numerate and looking to fit into a committed and friendly sales team.
  • A champion for timber products.
  • Holder of a clean(ish) driving licence

What we can offer you:

  • A competitive salary
  • Border Hardwood Annual bonus scheme
  • A Company Car
  • Contribution Pension Scheme

For more information about us or to apply for this position, please email a covering letter, along with your CV to: charlie@borderhardwood.com or

By post to:
The Timber Yard | G Aisle | Wem Industrial Estate | Wem | Shropshire | SY4 5SD | T +44 (0)1939 235 550