Woodworking software supplier Licom Systems Ltd has expanded its AlphaCAM support activities in response to customer demand and as part of the company’s continuous improvement of services.
Licom‘s support team now offers remote technical support to all software maintenance plan customers, enabling AlphaCAM engineers to view the client’s PC via the internet while discussing the problem on the telephone.
The real time facility eliminates the need for customers to email Licom’s Coventry offices and is expected to prove especially useful when problems involve large files, customer databases or customer specific macro problems.
It covers all the company’s software, including AlphaDOOR, AlphaSTAIR and AlphaWINDOOR.
Licom’s telephone support desks will now open at 8am, while a new telephone number and email address will improve contact with Licom sofware technicans.
