Donaldson launches online roof truss ordering service

The new platform provides a simple and fast way to order roof trusses, which will be delivered to site in just five working days.

Available to access online (donaldson-direct.com) for delivery direct to customers within a 100-mile radius from a dedicated site in Welwyn Garden City, Hertfordshire, this service is ideal for self-builders, small developers, independent builders, and architects in need of high-quality, carefully crafted trusses. It is also valuable for timber merchants to quickly and easily source a range of trusses for their customers.

Users input their truss requirements via an instant quote function on the website. The Donaldson Direct team then confirms requirements via telephone within 24 hours and issues drawings for the truss designs. Following approval, confirmation of dimensions and agreement of payment terms, trusses are delivered direct to site within five working days. 

Commenting on the launch of Donaldson Direct, Managing Director, Luke Roberts said: “We’re excited to bring this new online concept to the market. Timber roof trusses are the most widely used roofing solution – they are sustainable, simple to erect and offer a flexible solution to a wide range of roofing projects such as new builds, extensions, and residential developments.

“At Donaldson Direct, we understand that sometimes you just need a price without having to wait for someone to call you back. With this new service you can get an instant online quote any time, day or night. We also understand that you don’t always have the luxury of being able to access lots of storage space so you can’t order materials too far in advance. Equally, you don’t want to put your project on hold waiting for key items to arrive on site. We deliver directly to you within five working days, so there are no delays and no uncertainty.”

“Donaldson Direct sums up the Donaldson ethos perfectly – an innovative approach to meeting the needs of our customers; with the promise to deliver a high quality, sustainable product,” said Andrew Donaldson, CEO of the Donaldson Group. “We’ve been experts in manufacturing roof trusses for volume builders for over 30 years, so it’s great to see this expertise now tailored through Donaldson Direct with a dedicated focus on lower-volume builders and self-builders. This is an exciting new addition to the Group, and we look forward to seeing it develop.”