Sales Operations Manager

21 August 2019

Glennon Brothers (www.glennonbrothers.ie) is a leading timber processor in Ireland & UK with a strong growth story. As a leader in the Green Tech industry, Glennon Brothers is a growing, dynamic and innovative organisation with ambitious growth plans. Turnover has more than doubled since 2009 and the company won the Ernst & Young Ireland Industry Entrepreneur award in 2010 and a Ruban d’Honneur in the European Business Award in 2013. Glennon Brothers supplies both the Irish and UK markets with products for the construction, pallet wood and fencing industries. It also manufactures timber frame homes and engineered roof trusses for the house building sector. It has over 460 employees with plants in Troon and Edinburgh in the UK, and Longford, Fermoy and Arklow in Ireland. Its people, a commitment to service, and ongoing investment in new technology are core to the business. Over the past four years it invested over €30 million across the Group including value added processing in Fermoy and a state-of-the-art combined heat and power (CHP) plant in Troon. As the company prepares for continued growth and investment in Ireland and the UK, Glennon Brothers is now expanding its management team to appoint a Sales Operations Manager.

 Role:

Reporting to the Head of Group Sales, this is an exciting opportunity for the successful candidate to join a dynamic sales team and have ownership of the operations of the sales process across Glennon Brothers in the delivery of the sales strategy. As a critical member of the sales management team, this person will act as a support role to the Head of Group Sales. The role is a critical point of contact between Sales and Operations ensuring plans are aligned to deliver high-quality customer service. The successful candidate will lead and own the centralised operation of our ERP system including maintaining group-wide pricing and CRM adoption across the entire sales team. They will be required to frequently travel in the UK and Ireland to support sales process implementation

 Candidate Profile:

As a senior member of the sales team, this position would suit a strongly analytical individual with an ability to critically look at performance data and draw constructive conclusions about process improvements and efficiencies to improve the sales team performance. A business degree or relevant equivalent qualification is required, with a minimum of 3 years’ experience in business analytics or managing ERP/CRM systems. An in-depth knowledge and experience of ERP and/or CRM systems is essential and experience of sales in the B2B sector would be an advantage.

 Key responsibilities include:

? Manage the interfaces between sales and operations across all sites to ensure that production and sales plans are aligned. 

? Work closely with key Production and Log Procurement teams to ensure production schedules maximise sales, yield and profits.

? Produce and develop group weekly, monthly and quarterly sales performance reports. 

? Demonstrate strong analytical skills in the interpretation of sales process data.

? Manage and optimise the group-wide sales process to enable data-driven performance. 

? Focus on removing bottlenecks and driving automation and process improvements.

? Create a sales operations plan aligning our services with the customer’s journey. 

? Ensure all invoicing, pricing, and customer terms are maintained and optimised.

? Own the ERP/CRM sales administration and set up, ensure the sales team maintain customer data.

? Consistently try to simplify workflows and communication via our ERP/CRM.

? Develop the required sales technology stack that includes sales tools and workflows to enable the delivery of the Group sales strategy.

? Ensure the sales process evolves to meet the needs of the business as it grows. 

 An attractive package is available for the right candidate. In the event that relocation is required, assistance will be provided. Applications in the strictest confidence, with full CV to 

 Mike Glennon,

Glennon Brothers

Harbour Road, Troon, Ayrshire, KA10 6DN or e-mail [email protected]