Invoice clearing house Unimer has introduced key account managers in order to provide a more comprehensive service to its members.

In addition to her role as marketing manager, Suzanne Millward, will take over responsibility for a number of geographical key accounts in the south-east. She will also manage the Central Buying Association as a key account, to further develop the partnership with Unimer.

Ian Young and Mark Rynhoud have both been promoted to key account managers and will manage Unimer’s strategic accounts in the north and south respectively.

Mr Young, who has been with Unimer for 10 years, will now also manage the relationship with National Buying Group.

Mr Rynhoud, who is currently covering the south-east, will manage the H&B buying group.

A member account manager will also be appointed. Working mostly internally, the new recruit will work to develop and provide improved communications between Unimer and its members.

“Our members like access to somebody who understands them and what their needs are on an ongoing basis. And this is why we are implementing key account management, as without this structured approach we would only be a tactical supplier rather than a strategic partner, which is our aim,” said Unimer managing director Howard Grant.