A member of the customer service team for 12 years, Sarah Talbot moves into the newly created position of internal sales manager, leading all three sales offices and working with the regional sales managers to ensure excellence is delivered ‘as standard’.
Louise Eagle, who joined VBH in 2012 as a business apprentice, has taken over leadership of the customer service team in the Gillingham office. Ms Eagle will also be responsible for putting feedback systems in place to better understand and react to any customer issues and build on positive comments.
Within the purchasing department, Karl Thompson, who also originally joined as a business apprentice has now been promoted from purchasing team leader to purchasing manager, reporting direct to the logistics director. Mr Thompson manages the other members of the purchasing team and oversees their activities, ensuring smooth delivery of stock on both greenteQ and third-party products.
Area sales representative Harriet Adams is now responsible for sales in the south-east region. Her role involves visiting customers on a daily basis, keeping them abreast of new products, trends and regulations, and making sure that all aspects of the relationship between her customers and VBH run smoothly.
