The British Woodworking Federation (BWF) says that an online service to help its members deal with customers and enhance business opportunities will “simplify the day-to-day running of our members’ businesses”.

Knowledge Bank features a number of frequently asked questions from across the timber industry, each with an answer tailored to give BWF members an “invaluable resource”.

Knowledge Bank is divided into four sections – health and safety, industrial relations, legal and training – and covers topics as varied as handling customer complaints and employee dismissals.

“We are very proud of the continuous development of our member services,” said BWF chief executive Richard Lambert.

“The development of the Knowledge Bank will help simplify the day-to-day running of our members’ businesses and we will be continually updating the database to make it relevant and even more useful.”

Knowledge Bank also includes details on technical issues such as machinery specification and operation.